Refund policy

RETURN & REFUND POLICY

At Reemaura, your satisfaction is our priority. We strive to ensure you have a smooth and reliable shopping experience.

1. Return Eligibility
You may request a return under the following conditions:

• The product is damaged upon delivery

• You received an incorrect item

• The product is expired

All return requests must be submitted within 3 days of delivery.

2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns in the following cases:

• Opened or used cosmetic products

• Products damaged due to customer mishandling

3. Refund Process

• Refunds are processed after a thorough inspection of the returned product

• Please allow 7–10 working days for the refund to be completed

• Shipping charges are non-refundable

4. Exchange Option
Where possible, we may offer an exchange instead of a refund, depending on product availability.

How to Request a Return
📧 Email: Reemaura.official@gmail.com
📱 Phone: 0333-2115801